Terms of Service

You must be at least 18 years old and have authority to bind your business to these Terms. You're responsible for the activity that happens under your account, for keeping your login credentials secure, and for the accuracy of the information you provide.

MotoFlow Pro provides mobile-mechanic business management software including scheduling, customer and vehicle records, digital inspections, parts and inventory, invoicing, accounting export, GPS tracking, messaging, and related tools. Feature availability depends on the plan you subscribe to, and may change as we improve the Service.

New shops may start with a 7-day free trial. To start a trial, you must provide a valid payment method. We won't charge your card during the trial period. If you don't cancel before the trial ends, your card will be charged the recurring fee for the plan you selected, and you'll continue on a monthly or annual subscription until you cancel.

Subscription fees are billed in advance on a recurring basis, are non-refundable except where required by law, and exclude applicable taxes. You can cancel anytime from your workspace settings; cancellation takes effect at the end of the current billing period.

If a charge fails, your account may be moved to a past-due state and ultimately suspended. We may suspend or terminate accounts for non-payment or for violations of these Terms.

You agree not to:

• Violate any law or third-party right while using the Service;
• Reverse-engineer, decompile, or attempt to extract the source code of the Service;
• Resell, sublicense, or white-label the Service without our written permission;
• Use the Service to send spam, harass, defraud, or harm others;
• Interfere with the integrity, performance, or security of the Service;
• Use the Service to store or transmit prohibited content, including content that infringes intellectual property rights or contains malware.

You retain ownership of the data you enter into MotoFlow Pro about your business and your customers ("Tenant Data"). You grant MotoFlow a worldwide, non-exclusive license to host, process, transmit, and display Tenant Data solely to operate, improve, and support the Service.

You're responsible for obtaining the legal rights and consents needed to provide your customers' information to MotoFlow Pro and to send them communications (SMS, email, portal links) through the Service. You're also responsible for honoring any privacy requests your customers make to you about their data.

The Service can connect to third-party tools (such as Stripe, Square, Twilio, Resend, Apple Push Notification service, Firebase Cloud Messaging, Geoapify, O'Reilly First Call, and vehicle data providers). Your use of those tools is subject to their own terms and pricing. We aren't responsible for third-party services and may add, change, or remove integrations at any time.

MotoFlow Pro lets you send SMS to your customers through your own Twilio account. You are the sender of those messages, not MotoFlow. Before sending SMS to a customer through the Service, you represent and warrant that:

• You have obtained the customer's prior express consent to receive automated transactional and/or marketing messages from your business, as required by the U.S. Telephone Consumer Protection Act (TCPA), CAN-SPAM, CASL, and any other applicable law;
• If you operate in the United States, you have completed A2P 10DLC sender registration through Twilio for all numbers used to send messages to U.S. mobile carriers;
• Each message you send will include your business name and a way to opt out (such as "Reply STOP to unsubscribe");
• You will honor opt-out requests promptly and not message a customer who has replied STOP.

MotoFlow does not review the content of your SMS messages and is not responsible for messages you send. You agree to defend, indemnify, and hold MotoFlow harmless from any claims arising out of SMS you send through the Service.

MotoFlow Pro offers AI-powered drafting tools (inspection summaries, service recommendations, estimate descriptions, vehicle history briefings, and admin-side support reply suggestions). These are drafting aids — they generate suggested language that a human at your shop is expected to review and edit before sending to a customer, billing a customer, or quoting work.

You acknowledge and agree that:

• AI output may contain errors, omissions, or recommendations that don't fit a specific vehicle's actual condition or service history. You will not rely on AI output as the sole basis for diagnosing problems, quoting prices, performing repairs, or replying to customers.
• AI-suggested maintenance intervals are based on common manufacturer guidance, not a guarantee. Verify against the manufacturer's actual service manual before quoting work.
• You are responsible for any communication you send to a customer that was drafted by AI and edited (or not) by your staff. MotoFlow is not the author of that communication.
• If an AI feature returns inaccurate or harmful output, you should report it to us at support@motoflowpro.com. We may use anonymized examples to improve prompts, but we will not use your customer data to train models.

Anthropic, PBC processes the data sent to AI features on our behalf. The Privacy Policy describes exactly what each feature sends.

You can export your Tenant Data at any time from Settings → Data export. We provide CSV and JSON exports covering customers, vehicles, appointments, invoices, inspections, parts, and accounting records.

If you cancel your subscription, you may export your data for up to 30 days after cancellation. After 30 days we may delete your Tenant Data, subject to our retention obligations.

We aim to keep the Service available and will use commercially reasonable efforts to do so, but we do not guarantee any specific uptime or performance level. We may perform scheduled or emergency maintenance and will give reasonable notice when feasible.

MotoFlow Pro, including all software, designs, logos, and content we provide, is owned by MotoFlow and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your business.

If you send us suggestions or feedback, you grant us a perpetual, royalty-free right to use it without restriction or obligation to you.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, MotoFlow disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that data will never be lost.

To the maximum extent permitted by law, MotoFlow's total liability arising out of or related to the Service will not exceed the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars. We won't be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data.

You agree to defend, indemnify, and hold harmless MotoFlow and its affiliates from any claims, damages, and expenses arising from your use of the Service, your Tenant Data, or your violation of these Terms or any law.

You may cancel anytime. We may suspend or terminate your access if you breach these Terms, fail to pay, or if continuing to provide the Service is no longer commercially or legally reasonable. Sections that by their nature should survive termination will do so.

We may modify these Terms by posting an updated version on this page. Material changes will be highlighted, and continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by the laws of the State of Missouri, without regard to its conflict-of-law rules. You and MotoFlow agree to the exclusive jurisdiction of the state and federal courts located in Greene County, Missouri, for any dispute that is not subject to arbitration.

Questions about these Terms? Email legal@motoflowpro.com.