Terms of Service

• "Shop" — the mobile-mechanic business that subscribes to MotoFlow Pro under these Terms.
• "Authorized User" — a person whom the Shop has invited to use the workspace (owner, manager, technician, dispatcher).
• "End Customer" — an individual or business that books service with a Shop using MotoFlow Pro.
• "Tenant Data" — information the Shop or its Authorized Users enter into MotoFlow Pro about the Shop's business, vehicles, customers, parts, appointments, invoices, and inspections.
• "Subscription Fees" — the recurring fees for the plan the Shop selects.

You must be at least 18 years old and have authority to bind your business to these Terms. You are responsible for all activity that occurs under your account, for keeping login credentials secure, and for the accuracy of the information you provide. You agree to promptly notify us of any unauthorized use of your account.

You agree not to allow more than one person to use a single Authorized User account. Each Authorized User must have their own login. Use of the Service is subject to the seat and job-volume limits of your plan.

MotoFlow Pro provides mobile-mechanic business management software including scheduling, customer and vehicle records, digital inspections, parts and inventory, invoicing, accounting export, GPS tracking, messaging, AI drafting tools, and related features. Feature availability depends on the plan you subscribe to. We may add, modify, or remove features over time and will use reasonable efforts to give Shops notice of material changes in advance.

Free trial. New Shops may start with a free trial of the length stated on the signup page for the plan they choose. A valid payment method is required to start a trial. We will not charge your card during the trial period.

Automatic conversion to a paid subscription. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and your payment method will be charged the recurring Subscription Fee for the plan you selected. Your subscription will then renew automatically each month or year (depending on the cycle you chose) at the then-current rate until you cancel.

California auto-renewal disclosure. Pursuant to California Business & Professions Code §17601 et seq.: (a) your subscription will continue until you cancel; (b) we will charge the payment method on file for the recurring Subscription Fee; (c) the recurring charge will appear on your statement as "MotoFlow Pro"; (d) you may cancel at any time by following the steps in your workspace settings or by emailing us; (e) we will provide notice of material price increases at least 30 days in advance and your continued use after the notice period constitutes acceptance.

Cancellation. You can cancel at any time from workspace settings or by emailing support@motoflowpro.com. Cancellation takes effect at the end of the current billing period; you retain access through that date and will not be charged for subsequent periods.

Refunds. Subscription Fees are paid in advance and are non-refundable except where required by law. Partial-month refunds are not provided. If we materially decrease the Service and you cancel as a result within 30 days of the change, we will refund the unused pro-rata portion of the current billing period.

Failed payments and past-due accounts. If a charge fails, we will retry per a standard dunning schedule. Your account may be moved to a past-due state and ultimately suspended for non-payment. You remain responsible for fees accrued before suspension.

Chargebacks and dispute fees. If you initiate a chargeback for a charge you authorized and MotoFlow successfully disputes it, you agree we may charge you for the chargeback fee assessed by our payment processor (currently $15 per chargeback). Initiating a chargeback for a valid recurring charge will also result in suspension pending resolution.

Taxes. Subscription Fees are exclusive of all sales, use, value-added, and similar taxes. You are responsible for paying those taxes except for taxes on MotoFlow's net income. Where we are required to collect taxes, they will be added to your invoice.

You agree not to, and not to permit any Authorized User to:

• Violate any law or third-party right while using the Service;
• Reverse-engineer, decompile, or attempt to extract the source code of the Service;
• Resell, sublicense, white-label, or otherwise commercialize the Service or its output without our prior written permission;
• Use the Service to send spam, harass, defraud, or harm others;
• Interfere with the integrity, performance, or security of the Service, including by attempting to bypass rate limits, seat caps, or job-volume caps;
• Use the Service to store or transmit prohibited content, including content that infringes intellectual property rights, violates export controls, or contains malware;
• Use automated means (scrapers, bots) to access the Service except for documented APIs and webhooks;
• Use the Service to build a competitive product or to benchmark against MotoFlow Pro without our prior written permission.

You retain ownership of Tenant Data. You grant MotoFlow a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and create incidental derivative works of Tenant Data solely to provide, maintain, secure, and improve the Service. This license ends when you delete the data or terminate your account, except to the extent we are required by law to retain it.

You represent and warrant that you have all rights and consents necessary to provide Tenant Data to MotoFlow Pro, to send communications (SMS, email, portal links) through the Service to your End Customers, and to grant the rights described above. You are responsible for honoring any privacy requests your End Customers make to you about their data.

Third-party services. The Service can connect to third-party tools (Stripe, Square, Twilio, Resend, Apple Push Notification service, Firebase Cloud Messaging, Geoapify, O'Reilly First Call, Google Calendar, and vehicle data providers). Your use of those tools is governed by their own terms, pricing, and privacy policies. We are not responsible for third-party services and may add, change, or remove integrations at any time.

Beta features. We may make features marked "beta", "preview", "experimental", or similar available to you ("Beta Features"). Beta Features are provided as-is, may be modified or discontinued without notice, and are excluded from any service-level commitments, warranties, or indemnity obligations we otherwise provide. AI features in MotoFlow Pro are currently in beta.

MotoFlow Pro lets you send SMS to your End Customers through your own Twilio account or a Twilio number provisioned on your behalf. You are the sender of those messages, not MotoFlow. Before sending SMS to an End Customer through the Service, you represent and warrant that:

• You have obtained the End Customer's prior express consent to receive automated transactional and/or marketing messages from your business, as required by the U.S. Telephone Consumer Protection Act (TCPA), CAN-SPAM, CASL, and any other applicable law;
• If you operate in the United States, you have completed A2P 10DLC sender registration through Twilio for all numbers used to send messages to U.S. mobile carriers;
• Each message you send includes your business name and a clear opt-out instruction (such as "Reply STOP to unsubscribe");
• You will honor opt-out requests promptly and will not message an End Customer who has replied STOP.

MotoFlow does not review the content of your SMS messages and is not responsible for messages you send. You agree to defend, indemnify, and hold MotoFlow harmless from any claims arising out of SMS you send through the Service, except to the extent caused by MotoFlow's gross negligence or willful misconduct.

MotoFlow Pro offers AI-powered drafting tools (inspection summaries, service recommendations, estimate descriptions, vehicle history briefings, book-time generation, and admin-side support reply suggestions). These are drafting aids — they generate suggested language that a human at your Shop is expected to review and edit before sending to an End Customer, billing an End Customer, or quoting work.

You acknowledge and agree that:

• AI output may contain errors, omissions, or recommendations that don't fit a specific vehicle's actual condition or service history. You will not rely on AI output as the sole basis for diagnosing problems, quoting prices, performing repairs, or replying to End Customers.
• AI-suggested maintenance intervals and book times are based on common manufacturer guidance and industry averages, not a guarantee. Verify against the manufacturer's actual service manual before quoting work or performing repairs.
• You are responsible for any communication you send to an End Customer that was drafted by AI, whether or not your staff edited it before sending. MotoFlow is not the author of that communication.
• If an AI feature returns inaccurate or harmful output, you should report it to support@motoflowpro.com. We may use anonymized examples internally to improve prompts; we will not use Tenant Data to train models.

You can export Tenant Data at any time from Settings → Data export. We provide CSV and JSON exports covering customers, vehicles, appointments, invoices, inspections, parts, and accounting records.

If you cancel your subscription, you may export your data for up to 30 days after cancellation. After 30 days we may delete your Tenant Data, subject to legal and operational retention obligations described in our Privacy Policy.

We aim to keep the Service available and will use commercially reasonable efforts to do so, but we do not guarantee any specific uptime, throughput, or performance level. The Service is provided without a contractual service-level agreement unless we agree to one in a separately-signed enterprise order form. We may perform scheduled or emergency maintenance and will give reasonable advance notice when feasible.

MotoFlow Pro, including all software, designs, logos, marks, content, and the look and feel of the Service, is owned by MotoFlow and protected by intellectual property laws. Subject to your compliance with these Terms and payment of applicable Subscription Fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your business. All rights not expressly granted are reserved.

The MotoFlow Pro name, logo, and product names are our trademarks. You may not use them without our prior written permission.

If you send us suggestions, ideas, or feedback ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable right to use the Feedback without restriction or obligation to you, including to incorporate it into the Service.

If you believe content on the Service infringes your copyright, please send a notice to legal@motoflowpro.com with the information required by 17 U.S.C. §512(c)(3) (identification of the copyrighted work, the allegedly infringing material and its location, your contact information, a statement of good-faith belief, a statement under penalty of perjury that the information is accurate and you are authorized to act, and your physical or electronic signature). We will respond in accordance with the DMCA.

You represent that you are not located in, under the control of, or a national or resident of any country subject to a comprehensive US embargo, and that you are not on any US government list of prohibited or restricted parties. You agree not to export, re-export, or use the Service in violation of US export control laws.

The Service is "commercial computer software" as defined in 48 C.F.R. §2.101. Use by US Government end users is subject to the rights set forth in these Terms.

Each party may receive information from the other that is marked confidential or that a reasonable person would treat as confidential ("Confidential Information"). Each party agrees to use the same degree of care to protect the other party's Confidential Information as it uses to protect its own (and no less than reasonable care), and to use Confidential Information only for purposes contemplated by these Terms. Confidential Information does not include information that is or becomes publicly known without breach of this Section.

Unless you object in writing, MotoFlow may use your Shop's name and logo to identify you as a MotoFlow customer on our website and marketing materials. We will use them in a way consistent with your brand guidelines if you provide them.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOTOFLOW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES, OR THAT DATA WILL NEVER BE LOST OR DELAYED. NO ADVICE OR INFORMATION OBTAINED BY YOU FROM US OR THROUGH THE SERVICE CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOTOFLOW'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE — REGARDLESS OF THE FORM OF ACTION (CONTRACT, TORT, STATUTE, OR OTHERWISE) — WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS.

IN NO EVENT WILL MOTOFLOW BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the limitation or exclusion of certain warranties or damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless MotoFlow and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your Tenant Data and the communications you send through the Service; (c) your violation of these Terms or any law; or (d) your violation of any third-party right.

This indemnity does not apply to the extent the claim is caused by MotoFlow's gross negligence or willful misconduct. We will give you prompt written notice of the claim, reasonable cooperation, and the option to control the defense (subject to our right to participate at our own expense).

You may cancel anytime as described in Section 4. We may suspend or terminate your access immediately if (a) you breach these Terms; (b) you fail to pay; (c) your account is used for activity that exposes us to legal or reputational risk; or (d) we determine in good faith that continuing to provide the Service is no longer commercially or legally reasonable. Sections that by their nature should survive termination — including payment obligations, data licenses, disclaimers, limitations of liability, indemnification, arbitration, and governing law — will do so.

Read this Section carefully — it affects your legal rights.

Agreement to arbitrate. You and MotoFlow agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service — except for the Excluded Claims defined below — will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (for claims by individuals) or its Commercial Arbitration Rules (for claims by businesses), as applicable. The arbitration will be held in Greene County, Missouri, or, at your election, by video or telephone, and conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

Class action and jury trial waiver. YOU AND MOTOFLOW WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Arbitration will be on an individual basis only. If a court finds the class waiver unenforceable for a particular claim, that claim will be severed and proceed in court; the rest will remain in arbitration.

Excluded Claims. Claims for injunctive relief to protect intellectual property rights, claims that may be brought in small-claims court if eligible, and any claim that applicable law makes non-arbitrable are excluded from this arbitration agreement and may be brought in court as set forth in Section 24.

30-day opt-out. You may opt out of this arbitration agreement by emailing legal@motoflowpro.com within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and including your Shop name, the email used on the account, and a clear statement that you are opting out. Opting out does not waive any other provision of these Terms.

We may modify these Terms by posting an updated version on this page. For material changes — including changes to pricing, dispute resolution, or material limits on liability — we will provide at least 30 days' advance notice in the Service or by email before the change takes effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, your remedy is to stop using the Service and cancel before the effective date.

These Terms are governed by the laws of the State of Missouri, without regard to its conflict-of-law rules. For claims that fall outside the arbitration agreement in Section 22 (including the Excluded Claims), you and MotoFlow consent to the exclusive jurisdiction of the state and federal courts located in Greene County, Missouri, and waive any objection to venue or inconvenient forum.

Force majeure. Neither party will be liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, labor disputes, internet or telecommunications failures, governmental action, or third-party service outages (excluding payment obligations).

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.

Notice. Notices to you may be given by email to the address on your account or by posting inside the Service. Notices to us must be sent to legal@motoflowpro.com and, for any formal legal notice, also by certified mail to the address we provide on request.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' original intent.

Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship.

Entire agreement. These Terms, together with the Privacy Policy and any order form or addendum that references these Terms, constitute the entire agreement between you and MotoFlow regarding the Service and supersede all prior or contemporaneous agreements on the same subject.

Questions about these Terms? Email legal@motoflowpro.com. For general support, email support@motoflowpro.com.